FAQ

1. What is your delivery time?

We process and ship orders within 1–2 business days. Delivery usually takes 3-5 business days depending on your location.

2. Do you offer cash on delivery (COD)?

No, we offer Flat shipping in selected locations. Please check availability at checkout.

3. What is your return policy?

We accept returns within 30 days of delivery. The item must be unused, in original condition, and with all packaging intact.

4. How can I request a return or refund?

You can contact our support team via email or phone within 7 days of receiving your order. We will guide you through the return process.

5. Do you offer refunds?

Yes, once we receive and inspect the returned item, refunds are processed within 10 business days.

6. Are your products authentic?

Yes, we guarantee that all our products are 100% authentic and sourced from trusted suppliers.

7. How can I track my order?

After placing your order, you will receive a tracking number via email or SMS to track your shipment.

8. What payment methods do you accept?

We accept major payment methods including

Visa, Mastercard, American Express, Maestro, Discover, JCB, Visa Electron, and Diners Club and online payments.

9. Do you ship internationally?

Currently, we offer shipping to selected countries. Please check at checkout for availability.

10. How can I contact customer support?

Business Name: Luxurisse

Support: 09:00 A:M- 10:00 P:M

Phone: +1 603 669 0433

Email: info@luxurisse.shop

Office Address: 1500 S WillowSt, Manchester, NH 03103, USA

11. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 48 hours with photos. We will arrange a replacement or refund.

12. Is my personal information safe?

Yes, we use secure payment gateways and protect your personal data according to privacy standards.